中文
含义
空气净化器的WiFi模块无法连接到家庭网络或通讯异常。本地净化功能不受影响，但远程控制、语音助手集成和App监控功能不可用。
常见原因
- 净化器与无线路由器距离过远或隔墙信号衰减严重
- 家庭宽带路由器重启或WiFi密码变更后未同步更新
- 路由器开启了WPA3加密或仅5GHz频段，净化器不支持
- 净化器WiFi模块固件过旧，与新款路由器不兼容
- 局域网内有多个设备IP冲突
自助排查
- 将净化器移近路由器后测试WiFi连接
- 重启净化器（拔掉电源等待10秒后重新插入）
- 在手机App中删除设备后重新添加，输入当前WiFi密码
- 确认路由器开启2.4GHz频段，并关闭MAC地址过滤
- 如反复尝试失败，可尝试使用以太网转接器（如有）或更新路由器固件
English
Meaning
The air purifier’s WiFi module cannot connect to the home network or has a communication error. Local purification is unaffected, but remote control, voice assistant integration, and app monitoring are unavailable.
Common Causes
- Purifier too far from the wireless router, or signal attenuated by walls
- Home broadband router restarted or WiFi password changed without updating the purifier
- Router configured with WPA3 encryption or 5 GHz-only mode that the purifier does not support
- Purifier WiFi firmware too old to be compatible with newer router models
- IP address conflict with another device on the local network
Self-Check Steps
- Move the purifier closer to the router and test WiFi connectivity
- Reboot the purifier by unplugging it for 10 seconds, then plugging it back in
- Delete the device from the app and re-add it using the current WiFi password
- Confirm the router broadcasts on 2.4 GHz and has MAC address filtering disabled
- If repeated attempts fail, try using an Ethernet adapter (if available) or update the router firmware