中文
含义
bE表示洗衣机控制面板上的按键被持续按下超过规定时间（通常为30秒以上），或者按键电路检测到短路。此故障代码提示用户有按键卡住或电路异常。
常见原因
- 按键面板进水或受潮，导致按键之间漏电短路。
- 有异物（如硬币、别针）卡在按键缝隙中，使按键处于持续按下状态。
- 按键本身的弹性片老化或损坏，按下后无法正常弹回。
- 按键电路板上的导电线路因腐蚀或磨损而短路。
- 儿童误操作或宠物踩踏导致多个按键同时被按下。
自助排查
- 检查控制面板上是否有明显卡住的按键，反复按压几次看能否弹回。
- 用干布擦拭控制面板，清除表面的水分或污渍。
- 用小刷子或压缩空气清理按键缝隙中的异物。
- 拔掉电源插头，等待30秒后重新插电，看故障是否消除。
- 如果特定按键始终无弹回感或代码反复出现，需更换按键面板或按键膜，联系售后处理。
English
Meaning
bE indicates that a button on the washer control panel has been pressed continuously for longer than the specified time (usually 30 seconds), or the button circuit has detected a short circuit. This code alerts the user that a button is stuck or the circuit is faulty.
Common Causes
- Water or moisture ingress into the button panel causing leakage between contacts.
- Foreign objects (coins, pins) lodged in the button gap keeping it pressed down.
- The button dome spring has aged or broken, unable to pop back up.
- Corroded or worn conductive traces on the button circuit board causing a short.
- Children or pets accidentally pressing multiple buttons simultaneously.
Self-Check Steps
- Check the control panel for any visibly stuck button — press it several times to see if it springs back.
- Wipe the control panel dry with a cloth to remove moisture or residue.
- Use a small brush or compressed air to remove debris from button gaps.
- Unplug the washer for 30 seconds, re-plug and test.
- If a specific button feels permanently pressed or the code keeps returning, replace the button panel or membrane — contact Samsung.