中文
含义
长虹电视在系统固件 OTA（空中下载）升级过程中发生错误，升级未能成功完成。E10 错误代码表示固件升级流程因某种原因中断或失败。电视通常会回退到升级前的系统版本继续运行，但部分情况下可能出现系统不稳定或停留在升级界面无法退出。
常见原因
- 升级包下载过程中 WiFi 网络连接中断或信号不稳定，导致升级文件下载不完整。
- 下载的升级包文件校验和（Checksum）与服务器端不一致，说明文件在传输中损坏或被篡改。
- 电视系统分区剩余空间不足，无法容纳下载的升级包或解压后的临时文件。
- 升级写入过程中意外断电，导致系统分区数据写入不完整。
- 升级过程中 USB 设备或外接硬盘干扰了系统存储访问。
- 服务器端推送的升级包与当前电视型号或硬件版本不匹配。
自助排查
- 检查电视当前的网络连接状态，确保 WiFi 信号强度良好（建议信号在 3 格以上），或使用有线网络连接进行升级。
- 进入电视设置菜单中的”存储”选项，查看可用空间是否充足。如果空间不足，卸载不常用的应用并清理缓存数据。
- 拔掉电视所有外接 USB 设备和 HDMI 设备，重新启动电视后再次尝试系统升级。
- 尝试使用 U 盘离线升级方式：在长虹官网下载对应机型的固件包，将文件放入格式化后的 U 盘根目录，插入电视 USB 接口后按照提示进行本地升级。
- 如果多次尝试在线升级均失败，且 U 盘升级也无法完成，请联系长虹售后客服获取针对您机型的专用升级方案，由技术支持人员远程或上门协助完成系统修复。
English
Meaning
The Changhong TV encountered an error during a system firmware OTA (Over-The-Air) update, and the update did not complete successfully. The E10 error code indicates the firmware upgrade process was interrupted or failed for some reason. The TV typically reverts to the previous system version and continues operating, but in some cases may exhibit system instability or become stuck on the update screen.
Common Causes
- The WiFi network connection was interrupted or the signal was unstable during the update package download, resulting in an incomplete download.
- The downloaded update package checksum does not match the server-side checksum, indicating the file was corrupted or tampered with during transmission.
- Insufficient free space on the TV’s system partition to accommodate the downloaded update package or the extracted temporary files.
- Unexpected power loss during the update write process, resulting in incomplete data written to the system partition.
- USB devices or external hard drives interfered with system storage access during the update process.
- The update package pushed by the server does not match the current TV model or hardware version.
Self-Check Steps
- Check the TV’s current network connection status and ensure WiFi signal strength is good (3 bars or above recommended), or use a wired network connection for the update.
- Enter the TV settings menu’s “Storage” option and check whether sufficient free space is available. If space is insufficient, uninstall infrequently used apps and clear cached data.
- Disconnect all external USB devices and HDMI devices from the TV, restart the TV, and attempt the system update again.
- Try using a USB drive for offline update: download the firmware package for your specific model from the Changhong official website, place the file in the root directory of a formatted USB drive, insert it into the TV’s USB port, and follow the prompts to perform a local update.
- If multiple online update attempts fail and USB update also cannot complete, contact Changhong after-sales support to obtain a dedicated update solution for your specific model. A technical support representative can assist remotely or on-site to complete the system repair.