ERR3 - 海尔 洗衣机

中文

含义

洗衣机在脱水阶段检测到严重的不平衡状态或无法加速到设定的脱水转速，显示 ERR3 故障代码。ERR3 表示不平衡或脱水异常错误，机器多次尝试调整衣物分布仍无法达到安全脱水的平衡条件。

常见原因

1. 筒内衣物严重偏置——大件衣物缠绕成团集中在一侧。
2. 洗衣机放置不水平，加剧高速旋转时的晃动。
3. 减震器（悬挂阻尼杆）磨损或失效，筒体晃动幅度超出安全允许范围。
4. 洗衣机运输螺栓（仅限新安装）未拆除，导致内筒被固定无法正常浮动减震。
5. 配重块松动或移位，内筒平衡被破坏。
6. 电机或变频驱动板异常，导致无法建立稳定脱水转速。

自助排查

1. 暂停洗衣机，打开机门，将缠绕成团的衣物抖散并均匀摊开在滚筒内壁上。
2. 检查并适当减少单次洗涤的衣物量，特别是大件物品（如毛毯、被套）不要装得过满。
3. 检查洗衣机四脚是否平稳着地，使用水平尺检查机身是否水平。若不平，调节机器底部的可调底脚。
4. 对于新安装的洗衣机，检查背部是否有运输螺栓未拆除（通常有 3–4 颗），如有必须全部拆除后方可使用，否则会损坏机器。
5. 关闭机门重新启动脱水程序。如故障频繁出现，尝试降低脱水转速或选择较低转速的脱水档位。
6. 如果以上操作均无法解决问题，可能是减震系统、配重或主板驱动电路故障。请联系海尔售后服务热线 400-699-9999 安排上门检修。

English

Meaning

The washing machine has detected a severe unbalance condition during the spin cycle or is unable to reach the target spin speed, displaying the ERR3 error code. ERR3 indicates an unbalance or spin error — the machine has made multiple attempts to redistribute the load but still cannot meet the balance conditions for safe spinning.

Common Causes

1. Severely unbalanced laundry — bulky items clumped together on one side of the drum.
2. The washing machine is not leveled properly, amplifying oscillation at high speeds.
3. Worn or failed shock absorbers (suspension dampers); drum oscillation exceeds safe limits.
4. Shipping bolts (new installations only) have not been removed, locking the inner drum in place and preventing normal shock absorption.
5. Loose or displaced counterweights, disrupting drum balance.
6. Motor or inverter drive board malfunction, preventing establishment of stable spin speed.

Self-Check Steps

1. Pause the machine, open the door, loosen tangled laundry, and spread it evenly around the drum.
2. Check and reduce the load size if necessary — do not overfill with bulky items such as blankets or duvet covers.
3. Verify that all four leveling feet are firmly on the floor. Use a spirit level to check the machine is horizontal; adjust the feet if needed.
4. For newly installed machines, check the rear panel for shipping bolts (usually 3–4). All must be removed before use, or the machine will be damaged.
5. Close the door and restart the spin cycle. If the error appears frequently, try selecting a lower spin speed setting.
6. If none of the above resolves the issue, the suspension system, counterweights, or main board drive circuit may be faulty. Contact Haier after-sales support at 400-699-9999 to schedule an on-site inspection.