中文
含义
WiFi连接异常。扫地机器人无法连接WiFi网络、与App通讯中断或配网失败。
常见原因
- 机器人处于远离路由器的位置——WiFi信号强度不足
- 路由器2.4GHz频段关闭——机器人不支持5GHz
- WiFi密码包含特殊字符导致配网失败
- 机器人WiFi模块天线接触不良
- 路由器连接数已达上限无法接受新设备
自助排查
- 确保机器人WiFi配网指示灯正常闪烁
- 将机器人基站靠近路由器（5米以内）重新配网
- 确认手机App最新版本且与机器人固件兼容
- 检查路由器连接设备数量——移除不必要设备后重试
- 将路由器加密方式设为WPA2-PSK
English
Meaning
WiFi connection anomaly. The robot vacuum cannot connect to WiFi, the App communication is interrupted, or initial network pairing fails.
Common Causes
- Robot is too far from the router — WiFi signal strength insufficient
- Router’s 2.4 GHz band is disabled — the robot does not support 5 GHz
- WiFi password contains special characters that cause pairing issues
- Loose antenna connection inside the robot’s WiFi module
- Router has reached the maximum number of connected devices
Self-Check Steps
- Verify that the robot’s WiFi status LED is blinking in pairing mode
- Move the robot’s charging dock closer to the router (within 5 m) and re-pair
- Ensure both the mobile App and the robot firmware are up to date
- Check the router’s connected device count — remove unused devices and retry
- Set the router’s security to WPA2-PSK (AES) for compatibility