中文
含义
WiFi模块异常。电视无法搜索到无线网络、连接不稳定或WiFi功能无法开启。
常见原因
- WiFi模块天线接触不良或天线未正确连接
- 路由器信道设置与电视WiFi模块不兼容(如DFS信道)
- 电视系统WiFi驱动文件损坏或配置错误
- WiFi模块芯片过热导致无线收发性能下降
- 路由器开启了MAC地址过滤或设备白名单
自助排查
- 进入网络设置,尝试关闭并重新打开WiFi功能
- 重启电视和路由器,排除临时性通讯故障
- 检查路由器是否开启了MAC地址过滤——将电视MAC地址加入白名单
- 尝试使用2.4GHz频段而非5GHz(穿墙性能更好且兼容性更佳)
- 如仍无法解决,可外接USB WiFi网卡替代内置模块
English
Meaning
WiFi module anomaly. The TV cannot scan for wireless networks, experiences frequent disconnections, or the WiFi toggle cannot be enabled.
Common Causes
- Loose or disconnected WiFi antenna inside the TV chassis
- Router channel conflict — DFS channels not supported by the TV’s WiFi chipset
- Corrupted WiFi driver or misconfigured network settings in the TV OS
- Overheated WiFi module chip degrading wireless performance
- Router MAC address filtering or device whitelist blocking the TV
Self-Check Steps
- Go to network settings, toggle WiFi off and back on
- Restart both the TV and the router to clear temporary glitches
- Check router settings for MAC filtering — add the TV’s MAC address to the whitelist
- Switch to 2.4GHz band if on 5GHz for better compatibility and range
- If the internal module is faulty, use an external USB WiFi adapter as a workaround