E10 - 戴森 扫地机

中文

含义

机器人的WiFi模块通讯异常，无法连接家庭网络或与手机App通信。不影响本地清洁功能，但远程控制和智能功能不可用。

常见原因

1. 机器人离无线路由器过远，信号强度不足
2. WiFi网络密码变更但机器人未同步更新
3. 路由器开启了MAC地址过滤或AX协议不兼容
4. 机器人的WiFi模块因静电或电压波动死机
5. 只支持2.4GHz频段但路由器设置为仅5GHz模式

自助排查

1. 将机器人移至靠近路由器位置测试WiFi连接
2. 重启机器人和路由器，等待2分钟后重试连接
3. 在App中删除设备并重新添加，输入正确的WiFi密码
4. 确认路由器开启了2.4GHz频段（戴森机器人通常不支持5GHz）
5. 若路由器配置正常仍无法连接，WiFi模块可能硬件损坏

English

Meaning

The robot’s WiFi module has a communication error and cannot connect to the home network or communicate with the mobile app. Local cleaning functions are not affected, but remote control and smart features are unavailable.

Common Causes

1. Robot too far from the wireless router, signal strength too weak
2. WiFi password changed on the network but not updated on the robot
3. Router configured with MAC address filtering or incompatible AX protocol
4. WiFi module hung due to static discharge or voltage fluctuation
5. Router set to 5 GHz-only mode while the robot only supports 2.4 GHz

Self-Check Steps

1. Move the robot closer to the router and test WiFi connectivity
2. Reboot both the robot and the router, wait 2 minutes, then retry the connection
3. Delete the device from the app and re-add it with the correct WiFi password
4. Confirm the router is broadcasting on 2.4 GHz (Dyson robots typically do not support 5 GHz)
5. If the router configuration is correct and connection still fails, the WiFi module may be damaged