E20 - 富及第 洗衣机

中文

含义

E20 表示排水故障。洗衣机进入排水阶段后，控制器在预设超时时间（通常 3–5 分钟）内未收到水位传感器反馈的”空筒”信号，判定排水失效。这是滚筒洗衣机最常见的故障之一，若持续无法排水，洗衣机将锁死门锁并中止所有程序。

常见原因

1. 排水泵过滤器被棉絮、硬币、纽扣、发卡等杂物严重堵塞，导致泵叶轮卡死或水流通道阻断。
2. 排水管被压扁、打结或被家具挤压，甚至排水管内部被污垢堵塞，水流无法通过。
3. 排水管出口位置过高（超过地面 100 cm）或排水口完全浸入下水道水面，形成虹吸/背压。
4. 排水泵电机线圈烧毁或叶轮被异物缠绕卡住，无法正常旋转。
5. 控制主板排水泵驱动电路（如 TRIAC 或继电器）损坏，无法向排水泵供电。

自助排查

1. 断开洗衣机电源，在机身前下方找到过滤器检修盖板，打开后准备一个浅容器放在下方接水。
2. 逆时针缓慢旋出残渣过滤器（注意残留水量可能较多），彻底清除过滤器腔内的线屑、硬币等杂物。
3. 用手转动排水泵叶轮（位于过滤器腔内侧），检查叶轮是否卡死或有异物缠绕，确保叶轮能自由旋转。
4. 检查整条排水管：从机器后部沿管路检查，确保无弯折、压扁或扭曲；排水管出口距地面高度不超过 100 cm，末端不与下水道密封闭合。
5. 装回过滤器并旋紧，重新通电后选择单独的”排水/脱水”程序测试。若仍报 E20，需联系售后检查排水泵及主控板。

English

Meaning

E20 indicates a drain error. After the washer enters the drain phase, the controller did not receive an “empty tub” signal from the water level sensor within the preset timeout (typically 3–5 minutes), determining that draining has failed. This is one of the most common faults in front-load washers; if drainage cannot be completed, the washer will lock the door and abort all programs.

Common Causes

1. The drain pump filter is severely clogged with lint, coins, buttons, hairpins, or other debris, jamming the pump impeller or blocking the water flow path.
2. The drain hose is crushed, kinked, or compressed by furniture, or the hose interior is blocked by sludge buildup, preventing water flow.
3. The drain hose outlet is positioned too high (above 100 cm from the floor) or the outlet is fully submerged in drain water, creating siphon or back-pressure effects.
4. The drain pump motor winding is burned out or the impeller is jammed by entangled foreign objects and cannot rotate properly.
5. The control board drain pump drive circuit (e.g., TRIAC or relay) is damaged and cannot supply power to the drain pump.

Self-Check Steps

1. Disconnect power from the washer. Locate the filter access panel at the front lower section, open it, and place a shallow container underneath to catch water.
2. Slowly unscrew the debris filter counterclockwise (note that a significant amount of water may come out). Thoroughly remove lint, coins, and other debris from the filter cavity.
3. Reach into the filter cavity and manually turn the drain pump impeller — check whether it is jammed or has foreign objects tangled around it. Ensure the impeller can spin freely.
4. Inspect the entire drain hose: trace from the rear of the machine, ensuring no kinks, crushing, or twisting. The drain hose outlet should be no higher than 100 cm above the floor, and the end should not be tightly sealed into the drain pipe.
5. Reinstall and tighten the filter. Power on the washer and run a standalone “Drain/Spin” cycle to test. If E20 persists, contact after-sales service to inspect the drain pump and main control board.